The Desktop Support Technician is responsible for designing and implementing preventive maintenance procedures for personal computers. The professionals provide suggestions regarding software and hardware purchases. They have to keep themselves updated with the asset tracking information for an accurate asset inventory. The technician offers training support for the proper usage of corporate standard software packages. The professional will have to ability to manage network applications and application distribution systems.
The support technician must take care of the system security and will have to ensure that they are in accordance with the customer policy. It is the PC Support Technician responsibility to execute and support the network standards and guidelines. The professional conduct routine diagnosis on failed equipment, and software. They also coordinate repairs and identifies and resolves network issues. The professional will have to document the purchase orders and equipment inventories. They should also maintain electronic and hard reports and logs.
The primary responsibility of the support technician is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Sometimes they are also asked to focus on network and internet connectivity. They should be able to work in coordination with both technical and non-technical staff.