The role of an Information Technology Technician or a Computer Technician has undergone a sea change in the 21st century. The emergence of cloud computing and automation of most tech-related tasks has resulted in the need for fewer technicians, but there are still several specific roles that require human intervention.
It is here that IT Technicians come in. They now specialize in distinct tasks, such as providing security, developing software, maintaining systems, resolving IT-related issues, and other types of technical support.
Technicians are well-versed with the brass tacks of the services/products, which they provide support for. If IT Technicians are unable to resolve a problem, it is escalated to the senior team.
Technical support is beneficial for the information technology industry, as it helps organizations to monitor and maintain their networks and computer systems. The technical support team installs and configures PCs, assesses hardware and software issues and solves all types of technical problems, either remotely or in person.