After gaining an MCSE certification in Desktop Infrastructure, candidates become desktop support engineers and will be the first point of contact for clients seeking technical support through email or phone. Experts provide support to client operations on a daily basis both onsite and remotely. They oversee and maintain all infrastructure and installed systems.
Technicians take up the responsibility of installing, configuring, testing, and maintaining operating systems, system management tools, and applications software for clients. They monitor the security, backup, and sluggish approaches of clients.
Experts research and document the system design specification and requirements of clients. They will carry out designing, configuring, implementing, testing, and documenting of new computer systems and applications of clients.
MCSEs will partner with third-party service providers to oversee systems and fix issues. They provide Tier 2 and Tier 3 support both on-site and remotely. Experts will manage desktop imaging process, including creating and updating.
Also, technicians will support clients’ operations on a daily basis either on-site or remotely. They will explain technical issues to non-technical users, build and maintain good relations with clients, and will respond promptly to requests of clients for support or fixing their infrastructural issues. MCSEs will have to pinpoint the drawbacks of the clients’ infrastructure and make suggestions to improve it by following their organizational processes.
Experts investigate, analyze, and resolve hardware and software issues. The take responsibility for issues and services of users and ensure that their issues are fixed within service level agreement (SLAs).
Experts assess the urgency and impact on businesses. They complete relevant ticket documentation by providing documentation in details of all tasks, steps taken to fix them, and their current status.
An MCSE specializes in creating and maintaining IT infrastructure. They help in setting up and operating audio-visual hardware as required by their organization or clients.