Administrators follow the ITIL process, including change management. They are responsible for creating and maintaining the standard operating procedures (SOPs) documents for all the assignments. It is the administrator’s job to interface with vendors and team members to troubleshoot hardware and software issues.
Administrators support in the maintenance of the inventory list of hardware. They have to comply with the policies and procedures of their organization and establish the best practices for IT service support.
Finally, it is their responsibility to ensure the network security of their organization.
While you may have the ability to get a job with only an associate degree, employers prefer to hire job applicants who have a bachelor’s degree in computer science, system administration or computer networking. You may also be able to get a job in this field if you have a degree in computer or electrical engineering.
Network administrators often have certifications from software vendors such as Cisco (CCNA or CCNP), Juniper, Microsoft (MCSA or MCSE), or CompTIA (A+, Network+), etc. This will demonstrate to employers that you have experience working in a particular product. To get certified you will typically have to pass an examination. You can prepare for it by using study materials available from the vendor and participating in training they have approved. Network administrators must be willing to keep up with new technologies in this continuously changing field, even getting additional certifications as necessary.