Candidates must have a bachelor’s degree in computer science or information technology. The program provides the candidate with knowledge of computer programming, operating systems, data structures, systems analysis, and algorithms. They can also opt for a master’s degree if they have any plans to apply for higher positions.
The PC Support Technician should be able to help customers facing trouble understanding how certain hardware or software works. The professionals have to answer all the queries and resolve any kind of technical issues.
The support technician must have the ability to identify simple and complex problems. They have to analyze and come with effective solutions to rectify them.
Usually, for a layman, it is difficult to understand the technicalities of the computer. The PC Support Technician will have to simplify and explain them to the customers in a simple and nontechnical way.